Rancho Mission Viejo, CA

est. 2022

Client pet grooming agreement & terms of service

At Hey Gorgeous Grooming, we want your pet's experience to be as pleasant and enjoyable as possible. It is important to understand that some pets respond to grooming differently, even with the best efforts. We will make every effort to make it a positive experience. Sometimes pre-existing conditions, unforeseen to us, arise such as skin allergies, shampoo allergies, clipper sensitivity, matting, fleas, fear, behavioral issues, bone or joint sensitivity, heart condition, seizures, etc. Please inform your groomer of any potential issues prior to grooming.

There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases, this can happen when a pet is wiggling or moving around. Due to the unique nature of pet grooming, the Client releases Hey Gorgeous Grooming, LLC and employees from any and all liabilities, financial and otherwise, for injuries or damage to the Client, the Client's pet, or any other property of the Client, which arise in any way from services and/or products provided by or as consequence of The Client's association with Hey Gorgeous Grooming, LLC.

The Client assumes all liabilities, financial and otherwise, for the behavior and health of their pet. In consideration of the services rendered by Hey Gorgeous Grooming, LLC, the Client waives any and all claims, actions, or demands of any nature, foreseen or unforeseen, against Hey Gorgeous Grooming, LLC. Hey Gorgeous Grooming, LLC. is not responsible for the escape, loss, or death of any pet(s). The Client understands it is possible, even for vaccinated pets, to become ill with an infectious disease, despite being vaccinated, and this is not due to any circumstance or condition related to Hey Gorgeous Grooming, LLC.

Hey Gorgeous Grooming, LLC is not responsible for any allergic reactions resulting from the use of any products. The Client also agrees to disclose the use or application of any chemical products (such as flea & tick treatments) on the pet before the time of service. The Client understands that Hey Gorgeous Grooming, LLC has the right to refuse service at any time for any reason. The Client understands that if their pet has a history of, or repeatedly demonstrates aggression or biting of humans or other animals, they are required to notify Hey Gorgeous Grooming , LLC before services are rendered. To ensure the safety of the groomer and prevent a pet from injuring themselves, a muzzle may be used if deemed necessary by the groomer. If a pet injures the groomer with a vicious or aggressive bite or attack and the groomer needs medical attention, the Client understands that the bite will be reported to the local authorities as required by law. If at any time during the grooming process the groomer determines for any reason the grooming process should be discontinued, the Client agrees to pay the charges for services given.

The Client grants permission for Hey Gorgeous Grooming, LLC to obtain medical treatment for their pet(s) should it become necessary. This treatment may occur at any veterinary clinic selected by Hey Gorgeous Grooming, LLC. The Client agrees to pay all costs associated with emergency medical treatment. The Client also agrees to allow Hey Gorgeous Grooming, LLC to treat minor cuts, nicks, burns, or injuries at the time of the occurrence if those injuries are determined by the groomer to not require special vet care. The groomer is not a veterinarian. All advice given is strictly personal opinion.

The Client is aware that if the coat on their pet(s) is in a matted condition, the pet(s) may not be able to receive the style of cut the Client is requesting. If the matting is severe, brushing the coat out may be too stressful and painful for the pet. In this case, a shave down may be required. The Client is aware that many skin conditions (including but not limited to bruising, lesions, open sores, maggot or other parasite infestations, scabbing, hair loss, fungal infections, hot spots, etc.) are the result of a matted coat, and it is impossible for any groomer to know what condition the skin may be in underneath a matted coat. If a condition is discovered during the grooming process, the groomer will make the Client aware of this condition at the conclusion of the service. The Client will not hold the groomer or Hey Gorgeous Grooming, LLC liable for any condition or injury related to a matted coat or the removal of such. The Client understands a matted pet(s) is at greater risk of injury during the grooming process.

The Client agrees that Hey Gorgeous Grooming, LLC is not responsible for skin changes or coat re-growth or changes after the grooming service. The groomer and Hey Gorgeous Grooming, LLC strongly advises against shaving a double coat due to the risk of poor or no re-growth, as well as coat quality changes, risk of heat stroke, and other unknown issues.

The Client agrees the process of grooming may become stressful for their pet, both physically and mentally, especially in pets with known or unknown medical conditions. The stress of grooming may cause latent, unknown, active or inactive conditions to become active or inflamed and can result in illness, seizures, or the death of their pet. Although Hey Gorgeous Grooming, LLC will take responsible care in the grooming of their pet(s), the Client acknowledges that the stress of grooming may initiate or exacerbate the medical problems in their pet. The Client agrees not to hold the groomer or Hey Gorgeous Grooming, LLC responsible for any reactions their pet(s) may have to the grooming process. Hey Gorgeous Grooming, LLC is not responsible for any pre-existing medical conditions, known or unknown, or the aggravation of those conditions.

The pet(s) must not have been exposed to distemper, rabies, or parvovirus within thirty (30) days preceding any services received, and each pet has been inoculated as required by California State Law. The Client agrees to present proof of vaccination upon request. This agreement applies to all current, past, and future services provided by Hey Gorgeous Grooming, LLC. This agreement applies to any and all pets associated with the undersigned Client. The Client agrees to bring any known new behavioral or medical conditions to the attention of Hey Gorgeous Grooming, LLC before the time of service.

Any photograph(s) or video(s) taken by or sent to Hey Gorgeous Grooming, LLC or their associates are considered to be the property of Hey Gorgeous Grooming, LLC and can be used and/or reproduced in marketing and other materials without any further consent or authorization and the Client will not be entitled to any compensation for their use.

Hey Gorgeous Grooming, LLC is a kennel-free grooming environment. Pets in our care will never be put in a kennel, and are expected to be picked up and dropped off on time. The Client understands that if they are more than 15 minutes late, they might not be able to have their pet(s) groomed that date and may need to reschedule. Hey Gorgeous Grooming, LLC considers a no-show to be any appointment canceled within 24 hours, showing up more than 15 minutes late and being turned away, or missing the appointment entirely. After the first no-show, the Client will be required to pay a $20 fee that will be added to their next appointment. If the Client no-shows a second time, the Client will be responsible for paying for services at the time of scheduling, and charges will not be reimbursed if the Client misses an appointment that has been paid for in advance. If the Client no-shows a third time, they will no longer be allowed to book with Hey Gorgeous Grooming, LLC. 

Hey Gorgeous Grooming, LLC will give an estimated appointment end time at the start of every appointment. The Client will be contacted at least 15 minutes before the end of the appointment to let them know the pet(s) will be ready. Hey Gorgeous Grooming, LLC will give more notice if requested. The Client is expected to pick up their pet(s) within 15 minutes of the determined end time. If the client is more than 15 minutes late, there will be an additional charge of $5 per 15 minutes. If the Client is more than 15 minutes late to pick up their pet(s), their pet(s) may be placed in a kennel if deemed necessary for the safety of the pet(s).

By agreeing to these terms of service, the Client understands and agrees to the above terms established by Hey Gorgeous Grooming, LLC.